New Service Concepts

Check out Laser Cleaning and Remote Guidance by Franz Haas Wafer


Solving technical issues is no longer an on-site topic!

Highest productivity is one of the biggest aims of our customers and any unexpected downtime needs to be eliminated as fast as possible. Therefore Franz Haas Wafer has developed new concepts to offer the best and most comfortable solutions in troubleshooting. Besides the classical visit of our service personnel or well caring service contracts you can now get our new service called "Remote Guidance".


"Remote Guidance" is based on augmented reality transmission and helps you to solve your technical issue directly at your site with the help of our experienced service personnel in Austria. The tool to manage this challenge is augmented reality glasses, worn by your technician on site who is guided by our specialist sitting in Austria. A direct connection between Haas service and your technical personnel transports the view of your machine onto our technicians’ desktop. By showing your technician the right tools to use and the contact points to the issue by using augmented reality, your personnel is able to solve problems directly at the machine and within short time. Even language barriers are significantly reduced as the showing of tools and pointing to the right modules is a more or less self-explaining process. "Remote Guidance" is available now and can be configured according to your individual service needs.


Still cleaning your baking plates with traditional methods?

Every production line needs constant cleaning to keep the quality of the products as high as desired. But cleaning takes time and needs therefore valuable resources, especially time. At Franz Haas Wafer we know how valuable time is, and therefore we're now offering our Laser Cleaning Units as special service packages.


Laser cleaning offers, compared to traditional cleaning methods, many advantages. Besides a gentler cleaning, no pollution of the surrounding, no physical risk for the cleaning personell and particulary no damage on the baking plates, it is the most time efficient cleaning method compared to all traditional ones. The Laser Cleaning for an average flat wafer oven can be done during one shift and is applicable on nearly all existing Franz Haas flat wafer ovens due to retrofit options for older types as well as already built in Laser Safety doors and docking points in the latests ovens.


The new Laser Cleaning service packages contain various individual solutions for your specific needs and will be adapted to your specific production cycles.


Interested in more?

Contact our Service Team for more information on "Remote Guidance" and "Laser Cleaning" and we will be happy to assist you.

HAAS of America
For customers in the US and in Canada, we founded our affiliate in Richmond, Virginia. We are the leading supplier of baking ovens, processing equipment and related services. Our local sales and service team ensures your access to the reliable HAAS services.