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The Haas Group is expanding its service network with the start-up of new Service Centers in Russia and Colombia. We consider the expansion of our Service Center concept as a crucial success factor for our customers. Haas machines are known for their reliability and high productivity. Now, with the proximity of the new Service Centers, shortened travel times of Haas service technicians will help to support machine uptime even more. On top, delivery time for regional stocked parts will be shortened.
The Service Center in Russia will cover the service and parts demand of Haas customers in Russia, starting with wafer and convenience food machines. The Service Center and warehouse for the Russian market is located in Moscow, in a building other than the Russian Haas machine sales office.
For our Russian Service Center, we currently train four service technicians. Spare and wear parts for your Haas machine will be on hand and orders will be processed by our on-site service sales team. All parts in the inventory will have passed customs procedures prior to local storage. This ensures these parts will be disposable for our customers within a very short time and no further customs have to be paid.
The Service Center Colombia in Envigado, Antioquia is combined with our Colombian machine sales office. The team of Haas Colombia S.A.S. has been strengthened by two technicians as well as a sales assistant to ensure contact in local language during local office hours. Operation of our Service Center in Colombia started on June 1, 2013 and currently covers wafer and convenience food equipment.
Generally, increased uptime due to fast response times is of utmost importance for the production of our customers. Another advantage of our local based service teams is support in local language, starting with native speakers in sales support and extending to our local service technicians. Our service centers will be the new point of contact for all service tasks of the respective region and will have full support from the headquarters.
How to contact our new Service Centers:
Bakuninskaya Str. 69, Building 1
105082 Moskau, Russia
Tel: +7 495 640 87 53
Haas Colombia S.A.S.
Km 17 Via Las Palmas
Mall Indiana – Oficina 284
Envigado, Antioquia, Colombia
Tel: +57 4 386 18 07
Fax: +57 310 548 13 90