HAAS INTERNAL INFORMATION 2017-2018 – FOR INTERNAL USE ONLY
Connects the customer with a Haas technician to

Connects the customer with a Haas technician to

  • eliminate unexpected downtime
  • save travel time and costs
  • give live-support

Smart glasses from Haas:
real time issue solving
through remote guidance

Stuck machines mean downtime, downtime means losses. To save travel time and costs, Haas is using smart glasses to remotely guide on-site technicians through repairs. Bühler Die Casting Customer Service is working on the development and implementation of an augmented reality and remote app as well.

Highest productivity is one of the biggest aims of Haas and Bühler customers and any unexpected downtime needs to be eliminated as fast as possible. Besides the classical service personnel visit or well caring service contracts, remote guidance will gain importance in the future. Haas has taken initiative to push maintenance based on remote support through smart glasses. For an important Bühler customer in the confectionary industry in Belgium, this tool was of utmost interest. With the support of Haas´ smart glasses solution for remote guidance, Bühler was able to score points with the customer. The smart glasses, which were tested directly at the customer’s site, were definitely an added value. Delivery for the project in Belgium is scheduled for December 2018.

Remote guidance is based on real time transmission and helps solving technical issues directly at the customer´s site with the help of an experienced Haas service specialist – which is not even present on-site. The tool to manage problems from afar are smart glasses, worn by the customer´s technician on site who is guided by a local Haas specialist. A direct connection between the Bühler service specialist and the person at the customer site shows a live view of the machine on the specialist´s desktop. By guiding the technician to use the right tools and identifying maintenance spots by using smart glasses, the customer´s technician is able to get the machine running within the shortest time possible. Even language barriers are significantly reduced as the showing of tools and pointing to the right modules is quite self-explanatory. That is why Bühler Die Casting Customer Service is working on the development and implementation of an augmented reality and remote app as well. In June the remote app customer support will be rolled out, followed by the augmented reality solution for Carat, the Bühler two-platen die casting machine.

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